Terms and conditions

The company SARL LE CLOS DE MEYRE, with a capital of 31 224.51 €, registered in the Bordeaux Trade and Companies Register under the SIRET number 423 803 907 00017, whose head office is located at 16 Route de CASTELNAU- 33 480 AVENSAN, has the following intra-community VAT number: FR 44 423 803 907

The company SARL LE CLOS DE MEYRE has taken out a civil and professional liability insurance policy with GAN.

The coordinates of the hotel owner are as follows:

Hotel LE CLOS DE MEYRE

16 route de Castelnau – 33 480 Avensan

tel : +33 (0)5 56 58 22 84 – reception@closdemeyre.fr

ARTICLE 1 – ORGANISATION OF THE STAY

Rooms are available from 4pm on the day of arrival and must be vacated by 11am on the day of departure.

An additional night may be charged for any room not vacated by 11am without prior agreement from the management.

In application of the Decree n°2020-1734 of December 16, 2020 – art R814 (1,2,3) an identity document will be asked to our customers for any stay in our establishment, in order to answer our obligations to hold up to date the “individual police file”.

ARTICLE 2 – RATES

The rates indicated are in Euro and include all taxes, they take into account the VAT applicable on the day of the reservation. Any change in the applicable rate, or any modification or introduction of new legal taxes by the competent authorities, will be automatically reflected in the rates indicated on the date of the invoice. Rates are per room excluding Continental breakfasts for the number of guests indicated.

Pets are not allowed in the hotel, except with the agreement of the management and with a supplement of 20€/day.

The rate for the extra bed starts at 20€ per night and is compulsory for children over 5 years old and according to the capacity of the rooms, as mentioned on the description and when booking.

The tourist tax, charged per day and per person (over 18 years old) is not included in the price and must be paid directly on site.

Some services may be subject to an additional charge and may be subject to change without prior notice. The hotel cannot be held responsible for such changes.

No stay booked before the implementation of a possible promotional offer will be refunded, even partially.

Cancellation conditions:

The reservation can be cancelled until noon 48 hours before the day of arrival. After this time, the first night will be charged.

All reservations must be guaranteed by a credit card number (valid for the duration of the stay).

Methods of payment:

The accepted means of payment are bank cards, bank transfers and cash, within the limit of 1,000€.  Cheques are accepted within the limit of 1,000 euros with presentation of an identity document (whose numbers will be noted) to match the identity indicated on the cheque. We can also contact the customer’s bank for authorization to cash the cheque before acceptance.

Extension of stay:

From the day of notification, the rate for the remaining nights due, will be set based on the rate in effect at the date of the extension and according to availability.

ARTICLE 3 – COMPLAINTS

Any complaint must be addressed to the hotel Le Clos de Meyre by registered letter with return receipt, and this within 15 days following the departure of the stay which is the subject of the said complaint. After this period, no claim can be taken into account.

ARTICLE 4 – DATA PROCESSING AND FREEDOM

In application of the French law 78-17, called “Data Processing and Freedom”, customers are informed that their reservation is subject to a computerized personal data processing. Users have the right to access and rectify the data entered, which can be exercised at the head office, 16 route de Castelnau, 33 480 Avensan.

It is specified that this information is not communicated to third parties.

The CLOS DE MEYRE hotel offers a Wi-Fi internet access. The client user agrees that the computer resources made available to them are in no way used for the purpose of reproduction, representation, provision or communication to the public of works or objects protected by copyright, by a neighboring right such as texts, images, photographs, audio-visual musical works, software and video games, without the authorization of the holders of the rights provided for in Book I and II of the code of intellectual property when such authorization is required.

The hotel LE CLOS DE MEYRE has a video surveillance system on the outside of the building. Parking.

ARTICLE 5 – LIABILITIES

The hotel declines all responsibility in case of theft, loss or damage of the clients’ belongings during their stay.

The client will be held responsible for any damage, deterioration, or act of vandalism that may occur as a result of the occupation of the premises and/or the participants and/or the personnel under their responsibility, to the movable, decorative and real estate goods belonging or not to the hotel. Therefore, the hotel Le CLOS DE MEYRE can ask the client to leave the establishment without any compensation and without any reimbursement of the current stay, and to reimburse the damages caused by these acts.

The establishment is non-smoking, any abuse will be charged 75€ TTC as a deodorization fee: “odor observed by the management” and / or “persistent cold cigarette smell observed by the management and / or butts found in the room. Outside areas are available for smokers as well as ashtrays.

ARTICLE 6 – APPLICABLE LAW

The present General Terms of Sales are governed by French law. It is so for the rules of substance as for the rules of form. The disputes will be under the exclusive competence of the court of Bordeaux.